Refund policy
30-Day Satisfaction Guarantee
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility Criteria
- Items must be unused and in their original packaging.
- Returns must be requested within 30 days of delivery.
- Proof of purchase (your order number) is required.
How to Start a Return
- Email us at BotaniBright@gmail.com with your order number and the reason for your return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
- Once we receive and inspect your return, we'll process your refund.
Damaged or Defective Items
If your item arrives damaged or isn't working, contact us within 30 days of delivery with your order number and a few photos or a short video of the problem. We'll send a free replacement or issue a full refund. In most cases you won't need to send the item back.
Refunds
- Refunds are issued to your original payment method.
- Please allow 5–7 business days for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Non-Returnable Items
Gift cards and clearance items are non-returnable. This will be indicated on the product page.